The Navarra Family Continues a Family Tradition

| February 1, 2013 | 3 Comments

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Category: Business, Local News


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  1. Wonderful article! We are linking to this particularly great post on our site.
    Keep up the good writing.

  2. avatar Sandy says:

    As far as their past customer service I have no comment, but as of this past week I can say, if I ever grace the front doors of Jerome’s again it will be in a body bag.
    I had a warranty problem that was handled incorrectly. After one of their own employees told me what had gone wrong I asked them to correct their error. I was told I could address my complaint to the company that carries their extended warranty, but all correspondence was on me. Their customer service manager was extremely rude to me and I’m sure she added notes to my purchase which later was reflected when I went into the El Cajon showroom. It has been a calamity of errors throughout this entire experience.

  3. avatar Patricia says:

    I purchased an adjustable bed and a mattress with a pad and 2 pillows this past week for Jerry’s in San Marcos. Sarah was my slaesperson and she was terrific and very helpful with my questions. The delivery and set up was excellent the next day also. The only unfortuante problem I encountered was when I went to pay by check and TeleCheck could not clear my purchase. I had to go to a Wells Fargo Bank locally to get cash which really was ridiculous as I had a lot over the amount I wrote the check for. I paid cash and registered my complaint with the cashier. TeleCheck was obviously very incorrect and it caused me to think again about purchasing once more from Jerry’s. I like the store and the service but you should do something about TeleCheck as they are not a good reflection of your store.

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